Use the enquiry form for a proper printer brief
Use our contact form to tell us the office location, the number of users, and whether the work is mostly black and white or colour. If you already know the paper size you need, mention A4, A3 or both, and note if the machine must copy, print, scan to message, or handle secure print.
Please also include your preferred setup, whether it is a single machine or a small fleet, and if there is an existing copier that needs to be removed, relocated, or swapped at end of term. That gives the team a clean starting point.
- Site address or suburb
- Approximate monthly print volume
- A4 or A3 requirement
- Mono or colour preference
- Any scan, copy, or secure print needs
Areas we cover from Halfway House
Our base is in Halfway House, Midrand and we work with offices, schools, and practices in Johannesburg, Pretoria, Durban, Cape Town and Bloemfontein. We also handle work in Centurion and Sandton, including machine relocations and user handover after installation.
If your team is split across more than one site, mention that in the form. Managed print planning works better when metre reading support, toner supply, and on-site servicing are mapped to the right branches from the start.
What to tell us about the machine mix
Managed print plans usually work best when the copier matches the actual duty cycle, not a guess. Let us know if the office needs a compact A4 unit for daily administration, or a larger A3 machine for drawing sets, reports, and higher page volumes.
- Mono or colour printing split
- Monthly rental or click charge preference
- Expected scan to message use
- Need for secure print or user codes
- Any need for fleet review before replacement
Service, toner and metre handling
Our managed print setup includes toner supply, metre billing, and on-site servicing. If a machine is showing repeated paper feed issues, poor copy quality, or network faults, include that detail in the enquiry so the right technician is assigned.
The same goes for breakdown response, breakdown history, or older units that may need end term swaps instead of another repair. Clear notes save time on the admin side and keep the service record in order.
People behind the contact counter
The team handling enquiries includes Sibusiso Sekgobela, Lerato Majola, Jason Mafokeng, Megan Februarie, Themba Khumalo, Annelise Matlala and Aiden Hadebe. Each role feeds into the same process, from installation planning to accounts queries and field service coordination.
If your office needs a move, a new lease line-up, or a printer refresh across several rooms, mention that too. It helps us line up device installation, network setup and the final user handover without missing small details.
- Operations and scheduling
- Technical support and field servicing
- Accounts and billing queries
- Client onboarding and handover